Frequently Asked Questions
Find quick answers to common questions. Can't find what you're looking for? Contact our support team.
General
What is MBuddy?
MBuddy is a multi-vendor online pharmacy platform that connects you with trusted local pharmacies near you, so you can order medicines, health products and wellness essentials with fast delivery.
How is MBuddy different from other online pharmacies?
Unlike single-warehouse pharmacies, MBuddy connects you directly with verified local pharmacies in your neighbourhood — meaning faster delivery and support for local businesses.
Is MBuddy available in my area?
MBuddy is expanding rapidly. Enter your pincode on the homepage to check pharmacy availability near you.
Do you offer 24/7 delivery?
Delivery hours depend on your local partner pharmacy's operating hours, shown on each pharmacy's profile.
Is my personal information safe?
Yes. We use industry-standard encryption and never share your data beyond what's required to fulfil your order.
How can I contact customer support?
You can reach us anytime via the Contact Us page, live chat, or by calling our support line.
Can I partner my pharmacy with MBuddy?
Absolutely — visit our Partner with Us page to get started.
Do you have a mobile app?
Yes, MBuddy is available on both the App Store and Google Play. Look for the Download App link in the header.
How do I place an order?
Search for a medicine or health product, add it to your cart, and check out — you'll see nearby pharmacies with the item in stock.
Can I order without a prescription?
Over-the-counter products don't need a prescription. Prescription-only medicines require a valid prescription upload.
How fast is delivery?
Delivery time depends on how far the pharmacy is from you and how quickly it can pack your order. You can follow the order live once it is on its way.
Can I schedule a delivery for later?
Scheduled delivery is on our roadmap and not yet available in the app.
What payment methods are accepted?
We support UPI, credit/debit cards, net banking and cash on delivery, depending on your pharmacy.
Is it safe to pay online?
Yes, all payments are processed through secure, encrypted payment gateways.
Do you offer refunds?
Refunds are processed to your original payment method within 5–7 business days after an approved return.
How do I upload a prescription?
Go to My Profile → Prescriptions and upload a clear photo or PDF of your prescription.
How long does verification take?
Most prescriptions are verified within a few minutes by our partner pharmacy.
What if my prescription is rejected?
You'll be notified with the reason, and can re-upload a clearer or updated prescription.
Can I return a medicine?
Only damaged, defective or incorrect items are eligible for return — see our Return Policy for details.
How do I request a refund?
Go to Order History, select the order, and choose Request Return within 48 hours of delivery.
How do I list my pharmacy on MBuddy?
Visit the Partner with Us page and click Become a Partner to start onboarding.
Are there listing fees?
No, listing your pharmacy on MBuddy is free — we only take a small commission per fulfilled order.
How do I update my profile details?
Go to My Profile and click Edit Profile to update your name, photo, and contact details.
How do I add or change my address?
Go to My Profile → Saved Addresses to add, edit or set a default delivery address.
The app isn't loading properly, what should I do?
Try refreshing the page or clearing your browser cache. If the issue persists, contact our support team.
I'm not receiving OTPs, what should I do?
Check your network signal and spam folder, or request a new OTP after a minute.
Still have questions?
Our support team is here to help you.